Commit CRM 3.7

SupportPortal 3.2

Online help desk software that allows any business or work group assigns support ticket and issues, manage incoming and outgoing e-mails, streamline workflow, provide live chat,build knowledge base, manage access to shared binaries, and deliver newsletters through the single point of access. SupportPortal is support solution which is best suitable for use in internal and external Help Desks, Call Centers, Contact Centers, and Web Portals.
2 MB | | Free to try | US$ 340.00, EU€ 292.40, GB£ 240.18
Tags: help desk software helpdesk service desk support ticket software web based online

Public Folder HelpDesk 11

Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets stored in Outlook and Access or SQL db. Closed tickets only in the database but can be searched and re-created in Outlook if needed. E-mail history. Statistics tool, KBase. Subscription $150/month for all kalmstrom.com products.
19 MB | | Free to try | US$ 1800.00, EU€ 1548.00, GB£ 1271.53
Tags: Helpdesk Outlook Issue Tracking Support Call center computer support

LookMyPC 2.1.5

LookMyPC is green and small sized software tool, less than 500 KB, seriously designed for the professionals who work online and provide remote support and consulting services. It can provide you the most secure, the simplest and the fastest remote control functionalities. It employed the cutting-edge technologies, such as P2P, Firewall/NAT/Proxy traversal, and can traverse almost all kinds of coorp gateways.
458 KB | | Free to try | US$ 13.90, EU€ 11.95, GB£ 9.82
Tags: free remote control remote service desktop share LookMyPC remote support

Online Desktop Presenter 1.9.6.5

Present your windows desktop via Internet to any other user without any problems of firewalls nor any other security related installations. Transmit your screen content online via Internet or Intranet for presentations, trainings, sales conversations etc. to one or several remote Internet users. Your screen content will be transmitted via FTP to your own web server or to free web space automatically and continously.
1 MB | | Free to try | US$ 40.70, EU€ 35.00, GB£ 28.75
Tags: remote desktop presentation tool screen presentation software online

LIVECHAT Contact Center 5.7.0.43

LIVECHAT Contact Center is a live chat software solution to provide online customer service and support sales through website. Contact Center provides website visitors with free contact channel with the website owner, customer support or sales agents. Application helps in recognizing customer needs, monitoring web traffic and providing help with canned answers. It is a solution for companies willing to improve their communication with customers.
14 MB | | Commercial | US$ 36.00, EU€ 30.96, GB£ 25.43
Tags: live chat software live help live support contact center live chat live help software

Polar Help Desk 5.0

Polar Help Desk is a web based help desk that helps you organize support department. With email integration, incident management, enables your organization to manage support services to your employees and customers through a central help desk portal. Pay what you want for your 1st license of Polar Help Desk 5.
17 MB | | Demo | US$ 150.00, EU€ 129.00, GB£ 105.96
Tags: web based help desk help desk helpdesk technical support help desk software helpdesk software

Skymol Live Customer Support Software 2.0

Skymol live customer support software is a new on-demand customer service and live help software with voice chat, video chat and text chat. This customer support software establishes a powerful communications interface, creating a real-time voice, video connection between an agent and a web site visitor on you web site. It is completely web-based and FREE to Try for 7 days with no obligation to purchase.
9 KB | | Commercial | US$ 49.95, EU€ 42.96, GB£ 35.28
Tags: customer support live help live support help desk helpdesk software live chat

Commit CRM 3.7

Commit - CRM, Service and Billing for Small Computer Repair and Computer Services Businesses. Commit is an affordable CRM, Service, Dispatching, Contracts and Billing software solution designed for IT service providers who Provide maintenance services, Handle customer support calls and on-site visits, Sell hardware and off-the-shelf software, Bill customers for labor, expenses and products, Track Assets. Satisfy Customers, Increase Productivity.
18 MB | | Commercial | US$ 249.00, EU€ 214.14, GB£ 175.89
Tags: computer repair computer services IT services tech support software CRM software time billing

Akeni Help Desk Assistant Enterprise IM 1.0

Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Help Desk Assistant is a feature rich live help system that allows visitors to your site to chat with sales and support staff in real time, without the worry of costly long distance phone calls or the delays of antiquated e-mail systems. Visitors just need to click on the "live help" button to chat without having to install any software.
10 MB | | Demo | US$ 799.00, EU€ 687.14, GB£ 564.42
Tags: live help live support help desk enterprise im corporate im business im

QQSoft ScreenSpy 3.5

Do you have a computer at a currently unreachable location? Do other people at that location use this remote computer? Are you worried how they might be using it?This software is ideal for anyone who wants to monitor their distant PC from any location. It will tell you exactly what your teenager or employee is doing online - no matter how close or far away they are.All you need to do is just open the IE and input a simple URL......
2 MB | | Free to try | US$ 29.95, EU€ 25.76, GB£ 21.16
Tags: Screen Spy Screen Capture Spy Computer Monitoring Remote Monitoring internet spy macdetective

TeamViewer 5.0.8625

Remote control your computers with TeamViewer, help others with computer problems, present your desktop, transfer files, and communicate using VoIP/video or the chat function.TeamViewer operates under Windows, Mac OS, Linux as well as on the iPhone and iPad, and is even free of charge for personal use.
2 MB | | Freeware | Click here
Tags: Remote Control Desktop Sharing VNC Firewall File Transfer Remote Access

Mobile Witch Remote Control 3.0.0

MobileWitch Remote Control is one of the best software that can be used to control your computer from distance. The program is perfect for business as well as for your own enjoyment! Now you can make PowerPoint presentation and watch the actual slides on your phone. Tones of handy features available like being able to change tracks played on Itunes or Media Player, browse for artists, albums, adjust the volume and plus many other.
3 MB | | Freeware | Click here
Tags: bluetooth remote control Mobile Witch Bluetooth Remote Control mobil phone itune winapm

ManageEngine Desktop Central 7.0

This Enterprise Desktop Management Software provides Software Deployment, Patch Management, Asset Management, Remote Desktop Sharing, Service Pack Deployment, Configurations, Active Directory Reports, User Logon Reports and Windows System Tools. With its network-neutral architecture, the administrator can easily manage any windows networks like Active Directory, Workgroup & Novell eDirectory. It is meant for Enterprises and not for home users.
47 MB | | Commercial | US$ 295.00, EU€ 253.70, GB£ 208.39
Tags: Remote Windows Desktop Management Desktop Administration Desktop Configuration Management Software Windows Patch Management Software Remote Desktop Sharing Software Installation

Polar Help Desk Free 4.1

Polar Help Desk Free is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department.
9 MB | | Freeware | Click here
Tags: web based help desk help desk helpdesk technical support help desk software helpdesk software

ManageEngine ServiceDesk Plus 7.5

ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
44 MB | | Freeware | Click here
Tags: Help Desk ITIL help desk ITIL Service Desk Asset Management Trouble Ticketing

ReplyButler: Outlook boilerplate texts 4.03

ReplyButler stores your boilerplate texts and other text phrases directly in Outlook. You can automatically insert them into your answer mails with a single click, which is great for using Outlook as helpdesk. No other clipboard or text automation tool needed. All boilerplates can be stored in multiple languages and the right version is automatically chosen when you insert the text phrase into your answer e-mail.
2 MB | | Freeware | Click here
Tags: Outlook plugin Outlook tool mail tool Outlook add-in support tool mail support

FREEWARE HelpDesk CentreDesk 5.401

CentreDesk is FREEWARE multi-user help desk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration
6 MB | | Freeware | Click here
Tags: freeware helpdesk help desk freeware call center call centre

SMP Professional edition 12.4.1

Real-time and interactive PC inventory management software. You can examine your hundreds or thousands of client PCs' hardware and software automatically, track hardware/software modifications and upgrade requirements, detect pirated software, remotely control client computers, and manage all PC inventory issues. In this version, SHA-1 algorithm for file integrity check, copy IP address to clipboard added.
1 MB | | Free to try | US$ 337.50, EU€ 290.25, GB£ 238.41
Tags: PC inventory inventory management hardware inventory software inventory remote control help desk

Help Desk-99 4.0.165

Easy to use helpdesk software,sensibly priced to suit all businesses. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.
5 MB | | Free to try | US$ 180.00, EU€ 154.80, GB£ 127.15
Tags: help desk helpdesk help desk software helpdesk software help desk system helpdesk system

Web Help Desk Software - Free Ed. (.exe) 9.1.24

No expiration, no ads, just free. The free help desk software edition of Web Help Desk for Microsoft Windows offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, customer support web portal, email-to-ticket conversion, and 2-way email integration.
80 MB | | Freeware | Click here
Tags: free help desk helpdesk software windows microsoft

Mobile Witch Remote Control 3.0.0

MobileWitch Remote Control is one of the best software that can be used to control your computer from distance. The program is perfect for business as well as for your own enjoyment! Now you can make PowerPoint presentation and watch the actual slides on your phone. Tones of handy features available like being able to change tracks played on Itunes or Media Player, browse for artists, albums, adjust the volume and plus many other.
3 MB | | Freeware | Click here
Tags: bluetooth remote control Mobile Witch Bluetooth Remote Control mobil phone itune winapm

TeamViewer 5.0.8625

Remote control your computers with TeamViewer, help others with computer problems, present your desktop, transfer files, and communicate using VoIP/video or the chat function.TeamViewer operates under Windows, Mac OS, Linux as well as on the iPhone and iPad, and is even free of charge for personal use.
2 MB | | Freeware | Click here
Tags: Remote Control Desktop Sharing VNC Firewall File Transfer Remote Access

ReplyButler: Outlook boilerplate texts 4.03

ReplyButler stores your boilerplate texts and other text phrases directly in Outlook. You can automatically insert them into your answer mails with a single click, which is great for using Outlook as helpdesk. No other clipboard or text automation tool needed. All boilerplates can be stored in multiple languages and the right version is automatically chosen when you insert the text phrase into your answer e-mail.
2 MB | | Freeware | Click here
Tags: Outlook plugin Outlook tool mail tool Outlook add-in support tool mail support

Templates for the Webshop Helpdesk 1.00

Use Outlook as super Helpdesk solution for customer inquiries directed at Webshops. The Add-in for the Reply-Butler supports you when you at the administration of the Webshop-text modules for your helpdesk. All templates for the phrases already have bilingual headlines and were assigned small icons to find them more easy. Get it now!
245 KB | | Freeware | Click here
Tags: Microsoft Outlook Helpdesk Text modules Webshop textmodules e-mail support customer support

Textmodule-Templates Helpdesk Hotel 1.00

Use Outlook as powerful helpdesk for customer queries at B and Bs. You'll get a preset folder structure with the typical topics which happen in customer queries B and Bs, together with suggestions for boilerplates which usually can be put into these areas. The Hotel boilerplates support a multi-user system so that via a local network several helpdesk workers can use the identical text modules and share the same text modules.
245 KB | | Freeware | Click here
Tags: Microsoft Outlook Helpdesk Text modules Hotel textmodules e-mail support customer support

Templates for the Secretary Helpdesk 1.00

Try Microsoft Outlook as super Helpdesk for customer e-mails at Writing officies. This additional software helps you at the storing + creation of the text modules for Secretary topics for the helpdesk. All templates for text modules already have headlines in 2 languages + were tagged with small icons for easy finding. Try it now!
246 KB | | Freeware | Click here
Tags: Microsoft Outlook Helpdesk Text modules Secretary textmodules e-mail support customer support

FREEWARE HelpDesk CentreDesk 5.401

CentreDesk is FREEWARE multi-user help desk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration
6 MB | | Freeware | Click here
Tags: freeware helpdesk help desk freeware call center call centre

HelpDesk CentreDesk Repair 5.401

CentreDesk Repair is a FREEWARE multi-user helpdesk repairs application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration
5 MB | | Freeware | Click here
Tags: freeware helpdesk help desk call center call centre helpdesk software

FREEWARE CentreDesk Corporate 5.401

CentreDesk Corporate is a FREEWARE multi-user help desk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration
5 MB | | Freeware | Click here
Tags: freeware helpdesk help desk call center call centre helpdesk software

Freeware HelpDesk CentreDesk Group 5.401

CentreDesk is a freeware multi-user helpdesk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration
25 MB | | Freeware | Click here
Tags: helpdesk help desk freeware call center call centre helpdesk software

LookMyPC 2.1.5

LookMyPC is green and small sized software tool, less than 500 KB, seriously designed for the professionals who work online and provide remote support and consulting services. It can provide you the most secure, the simplest and the fastest remote control functionalities. It employed the cutting-edge technologies, such as P2P, Firewall/NAT/Proxy traversal, and can traverse almost all kinds of coorp gateways.
458 KB | | Free to try | US$ 13.90, EU€ 11.95, GB£ 9.82
Tags: free remote control remote service desktop share LookMyPC remote support

VerifyMyPC 2.6

VerifyMyPC is the change tracking and management tool that watches for important changes to computers running Microsoft Windows NT/2000/XP/2003/Vista. Reduce technical support times from 2 hours to 5 minutes by tracking important changes made to systems. Start with the high-level summary of easy-to-understand sentences and optionally drill down to files and registry entries. Have intelligent conversations between users/customers and IT.
3 MB | | Free to try | US$ 10.00, EU€ 8.60, GB£ 7.06
Tags: helpdesk computer changes technical support

AppTrak 1.1

AppTrak monitors and reports on application set up and application use. It periodically polls what is happening on the desktop and writes the raw monitored data to a DB deployed with the application. At the end of each monitoring period, the data is queried, the results are appended into Textfile Reports on the monitored PC, the DB is refreshed and the Textfile Reports are emailed to a nominated mailbox (if this option is selected), for analysis.
3 MB | | Free to try | US$ 10.00, EU€ 8.60, GB£ 7.06
Tags: application use tracking application interaction monitoring list installed applications report application setup